Shop Policies/Return Policy

Policies & Shipping

General Info:

Thank you so much for your interest in The Mimi Boutique! Please note pictures are intended to give a general idea of the products. Colors are not always 100% accurate and MAY VARY in person.  We really do strive to give the BEST we can in terms of accuracy in pictures, measurements/fit, and descriptions.  Feel free to Contact us with questions before ordering.
All orders in MARYLAND are subject to 6% sales Tax and have the option of FREE local Pickup. 
Being an online and in store Boutique, some items may be shown as "Avalaible" but may have been sold in store recently and not yet updated. Full refunds will be sent should a product be out of stock. 
Shatnez testing is responsibility of the buyer (if wool)
Shipping & Local Delivery:
Most Shipments & local deliveries go out within 24-48 hours (weather & holiday permitting). Look for tracking/delivery emails (or texts). 
More Info Further Down
Returns
We want you to be happy with your Mimi Purchase but if for whatever reason you are not 100% satisfied ...
Local Baltimore People:  You have a 7 day Return policy on NEW UNWORN CLEAN ITEMS with TAGS attached. Sale/Discounted Items are FINAL Sale-No refunds or exchange. Day ONE is the day the item is bought.
SPECIAL HOLIDAY Return Policy (Local Orders Only): 24 Hour Return Policy Goes into effect. Typically around Rosh Hashona, Sukkot, Pesach (Passover) & Shavout. Please check in for when this starts (Includes local delivery). Typically starts 3-4 weeks prior to a chag. 
Non Local/Shipping:
All new, unworn, clean, unscented items in folded, original condition and TAGS ATTACHED may be shipped back for any reason within 7 days from day it arrives, for money back (Unless stated otherwise. Example: Pre-Orders are returnable for store credit only) in local U.S. only. MUST Contact us First Via Email returns@themimiboutique.com with your order number & Items You Wish To Return.
All Shipping costs (International & Regular shipping) is nonrefundable. Shipping is responsibility of the buyer and refund will only be sent once item is received and deemed to be in acceptable condition.
If Shipping was free, a shipping fee deduction will be taken from the total to cover the shipping cost IF total order ends up being under $75.
Return Labels are available upon requests (all return labels will be charged to the customer). We use priority USPS Typically and occasionally UPS. Exact cost determined when Usps/Ups scans & weighs the package. 
Otherwise, Customers are welcome to use whichever method of shipping they prefer. Insurance is suggested but not mandatory. We advise insuring your package as The Mimi Boutique takes no responsibility for lost packages. 
Final Sale Items include: SALE/DISCOUNTED Items, STOCKINGS, LEGGINGS, TIGHTS, SLIPS, SWIM/WORKOUT WEAR, ALL HEADWEAR including snoods, hats, berets, beanies, bands, scarves/tichels & pre-ties, JEWELRY, SHOES & Custom orders. No return/exchange. If a discount code 20% and over is used, assume final sale unless stated otherwise. 
Return policy is subject to change 4 weeks Prior to main Jewish Holidays including Rosh Hashona/Sukkot, Passover & Shavous. (Typically items must be shipped back within 2-3 days from delivery, 4 weeks prior to a main Jewish Holiday) Please check in if unsure.
Returns over $300 may be subject to a 5% restocking fee
Online Local Pickup/Delivery: 24 hours pickup allowance for paid items. After 24 hours the 7 day return window starts counting down. After that order is FINAL. 
For Local Delivery: Deliveries are usually made within 24-48 hours. IF you are out of town or have special instructions on how to deliver PLEASE notify me! We don't deliver to Condos/apartments that require a buzzer to enter and for us to take elevators. Usually orders are left by the door or in mailbox.
Missing/stolen items, or incorrect addresses on the order -are NOT the responsibility of The Mimi Boutique. An email is sent when your delivery has been sent/delivered which is usually within 24-48 hours (weather permitting. May take longer if holiday or busy season). From the moment your item is delivered, 7 day return window starts counting down.
ALL Online RETURNS: To Inquire about making a return please CONTACT US FIRST VIA EMAIL. Name/Order Number must be included in the return package so we know who it's from (Not Necessary if you use our return label)
Returns@themimiboutique.com 
General Shipping in local U.S. Information
All orders over $75 In Local US has a ship free option but all are welcome to pay for whichever method of shipping prefered. 
Shipping Charges go by weight. Free shipping  is usually via USPS with tracking. UPS is used on ocassion. Items are usually shipped within 2 business days once paid unless special instructions are provided or custom order. (Weather permitting and not including Main/legal holidays). A few times a year there may be shipping delays (posted on social media & website banner) Feel free to check in if items are needed asap. 
LOST PACKAGES
If a package sent by us, gets lost in the post:
First Class Packages gets a 50% refund & 50% Store credit if after 4 weeks they can not locate it AFTER claim is made.  (Occasionally we Offer full Store Credit or a replacement depending on purchase). 
If Priority Mail Was used, then a claim can be filed for up to $100 via USPS online. 
Return shipping by the customer is 100% the Customer's responsibility.
We have the right to refuse any returns shipped after 7 days. 
Any return made on items that were either final Sale or sent back past the allowed return date, will either be donated or shipped back.
Under special Circumstances store credit will be given. We reserve the right to decide based on individual situations. There's no bending during Sale/Busy season. 
Communication is Key so please don't hesitate to reach out. 
International Shipping

Shipping goes by weight. Any customs tax/vat  are responsibility of the buyer. 
Shipping is done via USPS unless customer selected otherwise & is typically shipped within 2 business days once paid. Customs forms are filled out with items declared. If any special instructions are required, Please email themimiboutique@gmail.com or
Mimi@themimiboutique.com OR whatsapp Mimi 667-210-0346 with your info and instructions. 
Once package leaves U.S. they can not always be tracked and are purchased at the buyers responsibility.
We are NOT responsible for any items once they ship.
Feel free to reach out if further clarification is needed! 
 
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